Privacy Policy
Effective Date: 07/14/2021
Golden CV Ltd ("Golden CV", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website, products, and services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
Who We Are
Golden CV provides professional writing, academic support, career consulting, content creation, graphic design, digital marketing, branding, and web development services.
For any privacy-related questions, you may contact us using the details provided at the end of this policy.
Information We Collect
We may collect the following categories of information:
- Full Name
- Email Address
- Phone Number
- Postal Address
- Billing Information
- Employment History
- Educational Information
- CVs, Resumes, Cover Letters, Academic Documents, Research Materials and Project Files
- Website Content, Design Files and Branding Materials
- Messages sent through email, WhatsApp, live chat, social media, or contact forms
- IP Address
- Browser Information
- Device Information
- Website Usage Data
How We Collect Information
We collect information when:
- You place an order.
- You contact us by email, phone, WhatsApp, or social media.
- You complete a contact form.
- You upload files or documents.
- You subscribe to newsletters or updates.
- You browse our website.
How We Use Your Information
We may use your information for the following purposes:
- Providing requested services.
- Managing and fulfilling orders.
- Communicating with clients.
- Providing customer support.
- Processing payments.
- Improving our website and services.
- Preventing fraud and unauthorized activity.
- Meeting legal and regulatory obligations.
- Marketing our services where permitted by law.
Legal Basis for Processing
We process personal data where necessary to:
- Perform a contract with you.
- Comply with legal obligations.
- Protect our legitimate business interests.
- Obtain your consent where required.
Sharing Your Information
We do not sell your personal information.
We may share information with:
- Payment processors.
- Hosting providers.
- Email service providers.
- Cloud storage providers.
- Professional consultants.
- Writers, designers, developers, editors, and project specialists working on your order.
- Legal representatives.
- Regulatory authorities where required by law.
Fraud Prevention & Legal Protection
Golden CV reserves the right to use, preserve, and disclose relevant information where necessary to:
- Prevent fraud.
- Investigate payment disputes.
- Respond to chargebacks.
- Recover unpaid invoices.
- Protect legal rights and business interests.
- Comply with court orders or legal obligations.
Where necessary, we may provide communications, invoices, contracts, delivery records, project files, and transaction information to payment processors, banks, legal representatives, debt recovery agencies, courts, and law enforcement authorities.
Data Retention
We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.
Data Security
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
Security measures may include:
- Secure servers.
- Password protection.
- Encrypted communications where applicable.
- Access controls.
- Regular backups.
- Anti-malware and security monitoring systems.
Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data.
- Request correction of inaccurate information.
- Request deletion of your information.
- Object to certain processing activities.
- Restrict processing.
- Request data portability.
- Withdraw consent where processing is based on consent.
Cookies
Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.
You may control cookie preferences through your browser settings.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Children's Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
International Data Transfers
Where personal information is transferred internationally, we will take reasonable measures to ensure appropriate safeguards are in place.
Changes to This Privacy Policy
Golden CV reserves the right to update this Privacy Policy at any time. Updated versions will be published on this page with a revised effective date.
Contact Information
Golden CV Ltd
Email: [email protected]
Phone: +44 7883 262918
Address: 124 City Road, London, England, EC1V 2NX, United Kingdom
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.