Terms & Conditions

Introduction

By placing an order with Golden CV, you agree to be bound by the Terms and Conditions outlined on this page. If you disagree with any part of these Terms, we advise you not to use our website. Golden CV reserves the right to modify these Terms and Conditions from time to time. However, any changes made after you place an order will not affect your original agreement.

A contract between you and Golden CV is established once your order is accepted by us. We reserve the right to decline any order without providing a reason but will notify you within 24 hours.

All prices on the Golden CV website are subject to change without prior notice. If the price changes after your order has been placed, the original price at the time of purchase will still apply. If our prices are reduced within seven days of your order, we will gladly refund the difference.

All content on this website is the property of Golden CV and may not be copied or reproduced without authorization.

We strive to ensure that all information on our website is accurate. However, Golden CV is not liable for any inaccuracies or errors on the site.

Ordering with Golden CV

When placing an order, we collect personal information, such as your contact details, education, and employment history. If some details are missing, we will contact you to complete your order.

Payments must be made in advance via our online payment service (e.g., PayPal). If you wish to pay through an alternative method, please contact us to discuss options.

If you place an incorrect order, such as selecting the wrong type of CV, we will contact you to resolve the issue and adjust the price if necessary. If you decide not to proceed, we will issue a full refund.

If your order is complex and may require more time than the agreed turnaround, we will inform you and discuss the timeline. Similarly, if internal resource limitations may delay your order, we will notify you to agree on a solution.

After placing an order with Golden CV, we may need to gather additional details via a phone call or email questionnaire. The turnaround time begins only after we have received all necessary information. Your CV will be written based on the information provided, and any existing content deemed useful will be incorporated. The final CV will be delivered in both Microsoft Word and PDF formats via email. If critical information is missing, the PDF version may not be included until the missing details are provided.

We recommend checking your spam or junk folders during the process, as we cannot be held responsible for missed emails due to filtering. Any additional services, such as social media profiles, will be delivered alongside your order. Copy packs will be sent by recorded first-class mail within 48 hours of the final CV approval.

Order Completion and Adjustments

Once your order is delivered, we will assume it is complete unless you request adjustments. If changes are needed, please email us at [email protected]. We will aim to complete any revisions within four working days. If the changes are minimal (such as one or two sentences), we suggest that you edit the CV yourself and we will review and provide feedback.

Our services are provided in good faith by experienced CV writers. However, Golden CV cannot be held responsible for any loss or damage incurred as a result of using our services or advice.

Turnaround Times

Our advertised turnaround times are approximate and may vary, especially during peak periods. The turnaround time begins only after all necessary information has been collected from the customer.

If we anticipate any delays, we will contact you to discuss the situation and agree on any adjustments. We cannot be held liable for any inconvenience caused by exceeding our average turnaround time, and no refunds will be issued in such cases.

If you require faster delivery, we offer an express service, typically completed within 24 hours. This timeframe is based on when we receive the required information.

Cancellation and Returns Policy

The services provided by Golden CV are personalized and tailored to each customer’s specifications. As such, they are exempt from normal distance selling regulations. However, we offer a 100% satisfaction guarantee with free revisions for up to 12 months after your order. Due to the personalized nature of our services, we do not offer refunds.

Returning Defective Items

If you have purchased a physical product, such as a copy pack, and it arrives damaged, you may return it to the address provided on our Contact Us page. We will send a replacement within 48 hours of receiving the returned item.

Complaints

In the unlikely event that you have a complaint or grievance regarding your order, please email us at [email protected]. We will investigate the issue and respond to you within three working days.